Personalised Support Systems started with a simple idea: disability support should feel like real life, not a service. Two founders. Two hubs. One crew that actually cares.
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Personalised Support Systems started because we saw what wasn't working.
Too many providers treat support like a transaction. Rotating rosters. Clinical language. Staff who clock in and clock out. We wanted something different - support that feels like friendship, delivered by people you'd actually want to spend time with.
Fernando founded Personalised Support Systems after more than a decade working in the disability sector. With a background in Exercise Physiology and a belief that support should be personal - not procedural - he built the company around one idea: match the right people, and everything else follows.
Matthew came to disability support after watching his mother find joy in this work. He ran his own service before joining forces with Fernando, bringing operational know-how and a hands-on approach. Even while running the business, Matt still works directly with participants - because that's the whole point.
Together, they've built something that works: a team of younger, energetic support workers who feel more like older siblings than staff. Purpose-built facilities that feel like places you'd want to be. And a reputation for actually showing up - consistently, reliably, and with energy.
We match based on personality, not just availability. The right fit changes everything.
Our team are youthful and relatable - but trained, experienced, and backed by solid systems.
We're not here to do things for you. We're here to help you do more for yourself.
No rotating rosters. Your support worker becomes someone you know and look forward to seeing.
We keep you in the loop. Updates, photos, open communication. You should never have to wonder.
There are a lot of NDIS providers in Melbourne.
Here's what makes us different:
We deliberately hire support workers who are youthful, energetic, and easy to relate to. Our team feel like older siblings and role models - not clinical carers. That's by design.
We spend time getting to know every participant before we assign a support worker. Goals, interests, personality, vibe. The right match makes everything easier.
We've invested in state-of-the-art facilities in Melbourne's East (Nunawading) and North West (Sunbury). Music rooms, art studios, gyms, sensory spaces, kitchens - real spaces designed for real life.
Our support workers want to be here. Low turnover means consistent relationships, not a revolving door of new faces every few weeks.
Fernando and Matt aren't just names on a website. They're in the hubs, working with participants, and accessible when you need them.
We've built purpose-designed spaces where participants can access group programs, connect with their support workers, and be part of a community.
January 6, 2026
Melbourne’s East Box Hill | Ringwood | Doncaster | Blackburn | Glen Waverley
Our original hub, fully equipped with:
Music room for lessons and jam sessions
Creative studio for art, crafts, and pottery
Classrooms for drama, education, and life skills
Sensory room for meditation and calm
Commercial kitchen for cooking programs
Hang-out areas, arcade machines, and more
January 6, 2026
Melbourne’s North West Melton | Diggers Rest | Gisborne | Macedon Ranges
Our newest space, purpose-built with the same quality and energy:
Fully equipped music room
Creative studio for art and crafts
Adaptable spaces for fitness, drama, and life skills
Commercial kitchen
Sensory and relaxation spaces
Room to grow
January 6, 2026
Personal care, community access, and sleepovers – matched with someone who gets you.
FIND OUT MOREJanuary 6, 2026
Exercise Physiology that builds strength, confidence, and independence.
FIND OUT MOREPurpose-built hubs
Participants supported
Support workers
Programs each week
Staff retention
Serving Melbourne
If I could give more stars I would! Personalised Support Systems are an amazing, caring, professional team of people. They have made us feel so comfortable, informed, supported and truly excited about the future! Fernando has been an absolute pleasure to deal with.
To now finally after 23 years, be able to take a step back from my son's care, knowing he is well looked after medically, mentally, socially and emotionally and allow him the independence he deserves, is a huge relief. The trust I have in this company and these young men caring for my son is immense.
Finding Personalised Support Systems has been the best thing to happen to me in a while. I'm forever grateful for making life fun at a time it could have been dreadful - getting me out of the house and into the world, and giving me support workers who became just as much my friends.
In-home care. Community access. Group programs. One team built around you. Personalised Support Systems provides NDIS disability support services across Melbourne and surrounding regional areas. We work with participants of all ages - from youth programs through to adult support - with services including in-home care, community access, group programs, and allied health.
What makes us different?
We match participants with support workers who actually fit. For younger participants, that means energetic staff who feel like older siblings, not clinical carers. For families, it means consistency - many have been with us for over eight years because we get the match right from day one.
Our approach:
• Dedicated team leader as your point of contact
• Consistent support workers matched to individual needs
• Family-inclusive support that extends beyond the participant
• Youth-focused programs with age-appropriate engagement
• All complexities welcome - we don't turn anyone away
Serving: Melbourne metro, Box Hill, Ringwood, Doncaster, Nunawading, Blackburn, Glen Waverley, Sunbury, Melton, Diggers Rest, Gisborne, Macedon Ranges, Tullamarine, Craigieburn, Broadmeadows, and surrounding areas.
Whether you're looking for 1:1 support, group programs, or just want to chat about what's possible - we're here.
In-home care. Community access. Group programs. Allied health. We support participants of all ages across Melbourne metro and regional areas.
183-185 Springvale Road
Nunawading, VIC, 3131
1/57-59 Horne Street,
Sunbury, VIC 3429
Phone: 03 9894 0602
8:30AM - 5PM (Mon - Fri)
© 2026 Personalised Support Systems Made in ATX by Ghost Flower Creative
I feel that everyone in the company is incredibly supportive and accessible. I always have the support I need - the team leaders, staff, Matt and Fernando are always there for me.- Rohan C