Last updated: January 2026
Who We Are
Personalised Support Systems Pty Ltd provides disability support services including individualised support, group programs, and allied health services across Melbourne. We are committed to protecting your privacy and handling your personal information responsibly.
Contact:
Website: www.personalisedsupports.com.au
Phone: (03) 9989 3440
Email: admin@personalisedsupports.com.au
Information We Collect
We collect personal information to provide our services effectively and meet our obligations as an NDIS provider. This may include:
- Name, address, phone number, and email
- Date of birth and gender
- NDIS participant number and plan details
- Health and medical information relevant to your support needs
- Emergency contact details
- Photos and videos (with your consent) for program documentation
- Payment and billing information
We only collect information that is necessary to deliver our services and meet legal requirements.
How We Use Your Information
We use your personal information to:
- Deliver disability support services tailored to your needs
- Match you with appropriate support workers
- Communicate with you about your services and appointments
- Process payments and manage billing
- Meet our obligations under the NDIS and other regulatory requirements
- Improve our services and programs
- Contact you about updates or changes to our services
We will not use your information for purposes unrelated to your support without your consent.
How We Share Your Information
We may share your personal information with:
- Support workers and staff involved in your care
- Allied health professionals providing services to you
- Your plan manager or support coordinator (with your consent)
- The NDIS Quality and Safeguards Commission as required
- Government agencies where required by law
- Emergency services in case of emergency
We do not sell or rent your personal information to third parties.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. This includes:
- Secure storage of physical records
- Password protection and access controls for digital records
- Staff training on privacy and confidentiality
- Regular review of our security practices
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information
- Make a complaint about how we handle your information
To exercise these rights, contact us using the details above.
Cookies and Website Data
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update.
Complaints
If you believe we have breached the Australian Privacy Principles, you can make a complaint by contacting us directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
