Last updated: January 2026
Agreement to Terms
By using the Personalised Support Systems website or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
Our Services
Personalised Support Systems provides NDIS disability support services including:
- Individualised (1:1) support
- Group programs
- Allied health services
Services are provided in accordance with your NDIS plan and service agreement. Specific terms relating to your support will be outlined in your individual service agreement.
Service Agreements
Before commencing services, participants (or their representatives) will enter into a service agreement with Personalised Support Systems. This agreement outlines:
- The supports to be provided
- Fees and payment terms
- Cancellation policies
- Rights and responsibilities of both parties
Please read your service agreement carefully before signing.
Cancellation Policy
Cancellations are subject to the NDIS Pricing Arrangements and Price Limits:
- 7 clear days notice required for cancellations of disability support worker services
- 2 business days notice required for allied health services
- Short notice cancellations or no-shows may be charged at the agreed rate
Clear days means complete days excluding both the day you give notice and the day of the scheduled support.
Fees and Payment
Fees are charged in accordance with the NDIS Price Guide. Payment terms depend on your plan management type:
- NDIA-managed: Claims submitted directly to the NDIA
- Plan-managed: Invoices sent to your plan manager
- Self-managed: Invoices sent directly to you for payment
Details of fees and payment terms are outlined in your service agreement.
Your Responsibilities
As a participant or representative, you agree to:
- Provide accurate information about your support needs
- Notify us of any changes to your NDIS plan or circumstances
- Treat our staff with respect
- Give appropriate notice for cancellations
- Pay any fees owed in accordance with your service agreement
Our Responsibilities
Personalised Support Systems agrees to:
- Deliver services as outlined in your service agreement
- Treat you with dignity and respect
- Protect your privacy and personal information
- Respond to feedback and complaints promptly
- Comply with NDIS Practice Standards and Code of Conduct
Website Use
The content on this website is provided for general information only. While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is current or complete.
You may not:
- Use our website for any unlawful purpose
- Copy or reproduce website content without permission
- Attempt to interfere with the website’s operation
Intellectual Property
All content on this website, including text, images, and logos, is the property of Personalised Support Systems or used with permission. You may not reproduce, distribute, or use this content without our written consent.
Limitation of Liability
To the extent permitted by law, Personalised Support Systems is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. This does not affect your rights under Australian Consumer Law.
Feedback and Complaints
We welcome feedback and take complaints seriously. If you have a concern about our services:
- Contact us directly to discuss the issue
- If unresolved, submit a formal complaint via our Feedback and Complaints Form
- If still unresolved, you may contact the NDIS Quality and Safeguards Commission
Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
Contact Us
If you have questions about these Terms and Conditions, contact us:
Personalised Support Systems Pty Ltd
Phone: (03) 9989 3440
Email: admin@personalisedsupports.com.au
Website: www.personalisedsupports.com.au
